Q: What is CLUTCH?

A: A performance-driven lifestyle brand that builds apparel for running, lifting, and daily movement, with mindset as the core.

Q: Do I need to create an account to order?

A: No. You can place an order with or without logging in. Creating an account simply helps you track orders and manage your preferences faster.

Q: What payment methods do you accept?

A: We support major payment options including debit and credit cards, QRIS, and multiple e-wallets. All payments are processed securely through trusted third-party gateways.

Q: Is my personal data safe?

A: Yes. Your data is stored securely and will not be used for any commercial purpose. We do not sell, trade, or share customer information.

Q: Will I receive marketing emails?

A: You will only receive mailing list updates if you choose to opt in. If you wish to stop receiving our latest news, you can unsubscribe or email us directly and we will remove you from the list.

Q: How long does shipping take?

A: Orders are processed within 1–2 working days. Delivery time is typically 2–7 working days depending on your location.

Q: Can I exchange an item?

A: Yes, as long as it meets our return conditions and the requested size is available.